Home
Government
Medical
Business/Financial
Career Opportunities
Coffee Break
Articles for You!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
NCSPlus Training--Ensuring Your Collection Success Through Our Expertise
 

This page is a training and refresher resource for you to understand the NCSPlus Cash Recovery System and be more effective at your collections. 

Videos

These videos are short and to the point.  They show you the actual steps required to do the activity.

 

Video 1:  Setting up Your Service

This 5-minute video shows how the Cash Recovery System is started, setting up the online portal, getting the client login information for signing into the system.

Click Here to Watch Video

 

Video 2:  Entering a Claim

This video shows how to manually place a claim into the Cash Recovery System, starting the collection process. Video duration is 6 minutes.

Click Here to Watch Video

 

Video 3:  Claim Submission Formats

There are multiple ways of entering a claim, from manual to File Transfer Protocols.  This 3-minute video explains different options for initially entering claims.

Click Here to Watch Video

 

Video 4:  Updating a Claim

This 3-minute video will show you how to update a debtor's account for a partial or full payment.  It also includes how to suspend or reinstate service when arrangements are made, and how to send a "Thank You" letter.

Click Here to Watch Video

 

Video 5:  Understanding Your Progress Reports

It is important to understand what is happening as the Cash Recovery System is implemented.  This 5-minute video will show you the summary section of the NCSPlus online Progress Report, describing each part of the summary and what it means for your collections.

Click Here to Watch Video

 

Video 6:  The Basics of the Primary Phase

The NCSPlus Cash Recovery System consists of two phases.  This 8-minute video goes over the vitally important phase one, which treats every account fairly, completely, and effectively.

Click Here to Watch Video

 

Video 7:  The Basics of the Secondary Phase

The Cash Recovery System includes, at yours and our discretion, a secondary phase which is a powerful consignment process.  This short video explains how it works, and when to use it effectively.

Click Here to Watch Video

 

Video 8:  Understanding Collection Phone Calls

Phone calls are important to the collection process, but at NCSPlus we do it in a unique and professional way.  This video describes how calls are made in the industry, and why NCSPlus is different.  The video is 3 minutes.

Click Here to Watch Video

 

Video 9:  Maximizing Your Account Receivables Strategy

This important 5-minute video discusses how to maximize your Account Receivables, looking at traditional vs. modern collection strategies.

Click Here to Watch Video

 

Video 10:  Handling Exceptional Situations

How do you handle exceptional situations like bankruptcy, deceased debtors, or errors on an account?  This 4-minute video discusses these exceptional situations.

Click Here to Watch Video

 

Video 11:  Understanding Collection fees

Did you know that you may be able to add a collection fee to offset your costs?  This short video explains some ramifications and practicality of adding a collection fee, including how it is accomplished in the Cash Recovery System.

Click Here to Watch Video

 

Video 12:  Staff Workload Adjustments

One concern prospective clients have is that the NCSPlus Cash Recovery System will cause a substantial increase in their staff workload.  This 3-minute video shows how rather than an increased workload, the work is actually just shifted to different tasks as the collections increase.  The result is faster and improved collections.

Click Here to Watch Video

 

If you have any questions, 

please call 419-953-5518 and we will make sure your concerns are addressed.